general telephone communication skills training course - Training course outlines

interviewing and recruitment skills training course

objective

To provide participants with the relevant recruitment skills and know-how to select suitable candidates to join their team.

topics

Understanding the necessary legislation (e.g. discrimination and equal opportunities acts)
Becoming aware of and overcoming personal bias when recruiting new staff, so all candidates are treated fairly
Reviewing CVs and selecting candidates for interview
Preparing for and conducting interviews
Putting the candidate at their ease
Providing and drawing out information through effective questioning skills
Listening for and dealing with incongruences
Working with HR guidelines and procedures
Closing the interview.

course style

Very participatory, providing a sound grounding in the necessary skills. Theory and practical work is involved including conducting interviews and video playback. Discussion and personal coaching will be given by the trainer to ensure all can apply the material.
Learning methods will be drawn from Neurolinguistic Programming (NLP) and Accelerated Learning (AL) to create a stimulating and memorable event.

outcomes

Participants will benefit from enhanced recruitment skills and know-how enabling them to play a confident and effective role in selecting new staff.

duration

Two days

number of trainers

One

number of participants

Limited to 8 delegates to ensure individual attention.

what people have said about the interviewing and recruitment skills course

‘I will continue to use the planning techniques and questioning skills. An enjoyable course.’
Tracy Guilford • Group Sales Supervisor


‘Preparation questioning techniques and how to give feedback useful. Thanks very much. Always of benefit.’
John Chaplin • Operations Executive


‘Very informative. I gained a lot.’
Deborah Guilford • HR co-ordinator


‘I enjoyed the course and it gave me an awareness of interviewing techniques.’
Mark Burton • Operations Executive

The course formats have been written to provide a brief overview, as such they are a guide. All topics, content and delivery style are tailored to your requirements following an in-depth briefing meeting, prior to design and delivery.

 

Tel: +44 (0)1908 644791 Email: info@dancinglion.com