negotiation skills training course

objective

To assist you to increase your ability to effectively negotiate positive business outcomes.

topics

The importance of effective preparation
Creating the right impact
Building rapport
Directing the conversation, including questioning skills
Increasing listening skills
Applied negotiation techniques – such as using BATNAs (Best Alternative To a Negotiated Agreement)
Knowing when to walk away from a deal
Getting a good deal for both parties
Closing the deal
Dealing with objections, considerations and difficult situations.

course style

70% practical, 30% theory. Theory, discussion, roleplays and video will be used to increase skills and know-how. A range of negotiation methods will be presented. Tele-trainers (tape recorders and telephones), video and television will be used for skills practice exercises. Learning methods will be drawn from Neurolinguistic Programming (NLP) and Accelerated Learning (AL) to create a stimulating and memorable event.

outcomes

Staff who understand their own power as negotiators and are able to contribute to company targets whilst keeping the goodwill of customers, suppliers and colleagues.

duration

Two days

number of trainers

Two

number of participants

Limited to 14 delegates to ensure individual attention.

what people have said about the negotiation skills course

‘Thank you – I have really enjoyed this course and the opportunities it has given me to improve myself and my skills – I can do it!’
Hanna Douglas • Customer Relations Officer

‘I will put into practice the four phases of negotiation and fully prepare myself in the future.’
Laura Goldberg • Production Co-ordinator

‘The trainers, as always, were excellent. They always know how to wake you up and make you feel comfortable right from the start.’
Angela Donovan • Product Administrator

The course formats have been written to provide a brief overview, as such they are a guide. All topics, content and delivery style are tailored to your requirements following an in-depth briefing meeting, prior to design and delivery.