telephone sales training course

objective

To assist participants to achieve their sales target by developing their ability to sell over the telephone in a natural, friendly manner which is sensitive to clients’ needs.

topics

Understanding and assessing the impact you make over the telephone
The dynamics of effective communication
Developing awareness of vocal tones and communication habits that can create misunderstanding and negative reactions
Spotting sales opportunities
Identifying the customers’ needs through effective questioning skills
Presenting the company’s products and services
Dealing with considerations and objections
Maintaining a positive mental outlook and body posture
Closing the sale
Goal setting and monitoring.

course style

Very participatory. 70% practical work with 30% theory. Tele-trainers (tape recorders and telephones) will be used so participants can hear their progress over the course.
Learning methods will be drawn from Neurolinguistic Programming (NLP) and Accelerated Learning (AL) to create a stimulating and memorable event.

outcomes

Increased confidence, skill and enthusiasm for the sales role resulting in increased business for the company. This course will provide essential building blocks for those new to the role, whilst contributing valuable tips and a refresher for those wanting to further develop their skills.

duration

Two days

number of trainers

One

number of participants

Limited to 8 delegates to ensure individual attention. (Larger groups can be arranged by discussion.)

what people have said about the telephone sales course

‘I thoroughly enjoyed the course. It was informative, useful and fun. It kept everyone involved and interested.’
Melanie Mitchell • Telesales Adviser

‘Even if you’ve had training before in this area, like I have, this course is very useful as a refresher. It is a good idea to repeat it regularly.’
Mary Donovan • Senior Customer Service Assistant

The course formats have been written to provide a brief overview, as such they are a guide. All topics, content and delivery style are tailored to your requirements following an in-depth briefing meeting, prior to design and delivery.