Links

We have found the following organisations to offer useful information:

The Direct Marketing Association

For best practice guidelines and case studies.

Winthrop Publications Limited

For the International Journal of Call Centre Management. For case studies, practice papers and guidance notes on call centre management.

SourceUK.net

For The Source Management Journal: articles, case studies and the latest on-line news about the public services sector.

The Training Journal

Formerly Training Officer articles written by trainers for trainers.

www.emeraldinsight.com

Formerly MCB University Press, offering wide range of management, library and information services journals.

www.ccma.org.uk

The Call Centre Management Association - The professional association for call centre managers and supervisors.

The World Wildlife Fund

dancing lion are pleased to sponsor the WWF 'Big Cat Appeal'.

Leta Telephone Training Equipment

The LETA Telephone Training Equipment range includes desktop, headset and cordless phones..

Interim Management - Cream Interim

Interim Management Company in Financial services, Telecoms, Energy, Manufacturing, Engineering, Construction, Business Services and the Public Sector, including Local and National Government, The Health Sector and NHS

Other links in this section:

Links