Training for agents/advisers
Using the internet and trainer-led classes, Dancing lion can ensure
your tailored training programmes are delivered cost-effectively
whilst enabling staff to practice putting theory into practice in
a supportive environment.
Theory, discussion, role-plays and dynamic learning methods from
Neurolinguistic programming (NLP) and Accelerated learning are used
to ensure staff both enjoy and remember the material covered.
Summary of services
- e-communication
- Foundation communication skills
- Customer services
- Telephone sales
- Telephone marketing
- Telephone research
- Telephone reception
- Helpdesk training
- Credit control and arrears collection