Consultancy
People, processes, systems and technology, all require continual
maintenance if the evolving needs of the business are to be met.
dancing lion offers you a range of tailored consultancy services
delivered by practitioners with years of valuable experience in
their chosen areas of specialisation.
Summary of consultancy services
- managing the transition from call centre to contact centre
- developing customer management strategy
- defining call centre vision, values and objectives
- enhancing business development and customer retention strategies
- developing the culture and systems for continuous improvement
- setting up the infastructure - design of job descriptions,
appraisal systems, performance management, remuneration and career
structures
- change management
- knowledge management
