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Training for trainersCommunication Skills
INTRODUCTION
Being able to communicate well is a prerequisite for anyone who wants to be successful in business or socially. The ability to put your ideas across, listen to others, build rapport, create cooperation and influence others is integral to management, sales, service and support roles. In this intensive, stimulating workshop one-day workshop, you will learn many techniques and skills in how to be an effective communicator.
OVERALL AIM OF THE PROGRAMME
To increase delegate’s confidence and skill in communication in a range of work based situations.
PROGRAMME OUTLINE
To increase delegate’s understanding and skill in: • understanding their impact face to face and over the telephone • choosing your words to sound positive • guiding the conversation to a successful outcome • building active listening skills • avoiding negative reactions in self and others • creating rapport with others • maintaining a positive mindset when working under pressure
WHO SHOULD ATTEND
All staff in service, sales and support roles. Managers and specialists who rely on their communication ability to achieve business outcomes. Why use dancing lion? Dancing lion training & consultancy specialises in assisting organisations to achieve business results through developing their systems and their people. Its strength is its ability to combine consultancy expertise with practical advice, training and implementation.
For further information, please email: info@dancinglion.com or phone: 01908 644791 Alternatively, you can contact Sue Munn, Business Development Manager at the Chamber on 01582 522448 or email on sue.munn@chamber-business.com to see how this development can form part of your development programme. Event Summary and Booking Information:
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Tel: +44 (0)1908 644791 Email: info@dancinglion.com
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